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Hotel Success Stories

At HotelTCS, our mission is simple: deliver smart, reliable technology that elevates the guest experience while making operations easier for hoteliers. Here are real stories from real properties we’ve helped, showing how expert consultancy and the right solution can make all the difference.

Case Study 1: Wi-Fi Overhaul at a 46 room Urban Boutique Hotel, London

The Challenge:

  • Frequent guest complaints about poor Wi-Fi connectivity
  • Thick concrete walls causing dead zones
  • Existing CAT5 cabling but limited budget

Our Solution:

  • Cambium Wi-Fi 6 APs with directional mounting
  • Full RF heatmapping and signal tuning
  • Utilising existing cabling for data over coax distribution, enabling additional AP’s to be installed in dead zones.

The Results:

  • 97% satisfaction in post-stay guest Wi-Fi surveys
  • 34% drop in front desk tech complaints
  • Completed over 1 weekend with no guest disruption

“Guests immediately noticed the improvement. Our TripAdvisor reviews jumped within weeks. HotelTCS delivered exactly what they promised.”

Case Study 2: IPTV Upgrade at a 150 room Coastal Resort, UAE

The Challenge:

  • Outdated IPTV system with no streaming app support
  • Guests were requesting Netflix and casting capabilities
  • New cabling not feasible across all rooms

Our Solution:

  • StayTuned Hospitality Interactive TV solution over coax
  • Existing TV’s reconfigured to use StayTuned solution
  • Branded UI with welcome video

The Results:

  • 42% increase in guest content usage
  • Saved over $60,000 vs. full TV replacement
  • Reduced disruption over recabling the entire hotel

“We avoided full TV swaps, kept guests happy, and passed the tech audit. A win across the board.”

Case Study 3: Compliance Fix at a 120 room International Chain Hotel, Germany

  • Failed initial Brand UAT due to missing firewall and switch upgrades
  • Several APs outside brand guidelines
  • Lack of approved solution caused brand audit failure and risked hotel deflag

Our Solution:

  • Full brand-compliant network redesign
  • Juniper firewall and cambium AP & switching stack
  • Coordinated brand resubmission and on-site documentation

The Results:

  • 100% brand compliance confirmed
  • Reduced audit rework cost by €12,000
  • Ongoing monitoring contract added

“As a General manager I have never previously failed a brand audit. Realising that a compliant network and guest technology experience was key to achieving a pass, I turned to HotelTCS to deliver that for me, and that is exactly what they did.”